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Software Billing Policy

1. General Billing

Usage of Detail Bookie products and services constitutes customer's acceptance of our billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

2. Billing Cycle

3. Fees

4. Cancellation of Services

In the event of cancellation, DemiWare will not prorate any portion of unused Service fees, and amounts due to DemiWare must be paid in full.

5. Third Party Products and Advertising Usage

In the event Detail Bookie collects fees for any third party products and/or services, including but not limited to advertising, live chat or telephony usage, the fees are non- refundable.

6. Payment Methods

Detail Bookie accepts payments via credit/debit card or ACH account. Detail Bookie currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

7. Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Detail Bookie subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Detail Bookie will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

8. Cancellation Process

Creating a Cancellation request: A request to cancel a Detail Bookie application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an Detail Bookie application must be made by completing Detail Bookie Termination of Service form and emailed to accounting@detailbookie.com for processing.

Simply canceling the credit/debit card with an Detail Bookie account does not cancel the account. Detail Bookie will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an Detail Bookie representative or submit an online ticket with the cancellation form if you wish to initiate cancelation of your Detail Bookie account. Likewise, returning an ACH payment does not cancel the account.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Detail Bookie Services, charged installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

9. Billing Disputes

Each Detail Bookie customer agrees to provide Detail Bookie 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Detail Bookie receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Detail Bookie has been given a chance to resolve the issue, Detail Bookie has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Detail Bookie, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Detail Bookie retains the right to collect on any Services or fees that are due. Detail Bookie may submit any disputed amounts to a collection agency. Once a chargeback has been received, Detail Bookie has the right to suspend the account until the matter is resolved.

10. Refunds

Subscription and Service fees, including but not limited to those related to the Software Service, are nonrefundable and will not be prorated at any time.

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